Caerphilly Appliance Repairs
Appliance repair in Caerphilly and the valleys
Washing machines, tumble dryers, ovens, hobs, cookers, cooker hoods, fridge freezers and dishwashers, repaired in your home by our own Gas Safe registered engineers. Our office is in Caerphilly Business Park, so this is our home patch.
Gas Safe registered engineersRegistration number 596103- Which? Trusted Trader
- Rated Excellent on Google
- Our own employed engineersDBS checked, with manufacturer training
Repairs
What has stopped working?
Pick your appliance for the faults we see most often and what you can safely check before you call.
- Washing machine repairWon't drain or spin, leaking, error codes, or the door won't open.→
- Tumble dryer repairClothes still damp, no heat, drum won't turn, hot smell.→
- Oven repairWon't heat, fan or element fault, door glass, trips the fuse.→
- Hob repairGas or electric rings that won't light, tick on, or switch off.→
- Cooker repairFreestanding and range cookers: hob, oven, grill and controls.→
- Cooker hood repairFan, light and filter faults on cooker and extractor hoods.→
- Fridge freezer repairNot cold enough, freezer thawing, ice build-up, rattles and hums.→
- Dishwasher repairWon't empty, won't clean, won't dry, leaking or showing a code.→
Local to Caerphilly
Your Caerphilly appliance repair team
Caerphilly Appliance Repairs is the Caerphilly service of Electrical & Gas Care Ltd. We have been repairing domestic appliances since 2012, and our head office is here in Caerphilly Business Park. Every repair is done by an engineer we employ ourselves, DBS checked and trained in-house and by the manufacturers.
Valley homes are not all the same. There are terraced streets climbing the hillsides, estates on the edge of town, farmhouses up the lanes and newer builds in the villages, and the kitchens are every shape and size. Tell us the make, the model and what the appliance is doing when you call, and we will quote before we book your visit.
Domestic & General customers can raise a claim direct with us.
How it works
From your first call to fixed
Ring the office
Call us, or send the form. Tell us the appliance, the make and what it is doing, and we will give you a quote.
We visit your home
One of our engineers comes to you, same day or next day where we can. If your road is steep, narrow or hard to find, tell us when you book.
Fixed, and guaranteed
We aim to finish most repairs in a single visit, and every repair carries a 90-day guarantee.
Customer reviews
What customers say on Google
Real reviews from our Google listing, shown with first name and initial.
I’ve used this company a number of times. Customer service is brilliant and I must mention Nikki. The engineers are always on time and carry out professional work. No hesitation in recommending them.
Can't fault EGC. They were very prompt at replying to my emails. Steve who came and fixed our oven was very friendly and efficient.
Friendly staff. Engineer turned up within time frame. Repair completed without mess and appliance tested before leaving. Would highly recommend this company. Another number for my contact list.
This team certainly knew how to sort out problems and got the job done promptly. I will certainly recommend them to others
The service I got was amazing - professional, friendly and incredible value for money. I would thoroughly recommend using the services of Electrical & Gas Care. They are now my go-to provider!!
An excellent service which was reasonable and efficient. I would definitely use this company again. Thank you for sorting out my oven!
I am so pleased with the service provided. My machine is working perfectly now. Technician Mike was thorough and thoughtful. The end test was particularly reassuring.
Amazing service and communication. My SMEG oven repair wasn’t straightforward. EGC didn’t give up and explored every avenue until it was working again. I can’t recommend enough…. Great team, exceptional service… thank you…
I’ve used EGC a couple of times now and the standard of work has always been excellent. Lloyd, one of their engineers, is very knowledgeable and professional but friendly as well so would highly recommend this company.
Repaired SMEG oven element. Excellent service, identified the fault, sourced the required parts and fitted same all within a short time frame. Great service.
I’m so pleased with the communication and the service received from EGC. I couldn’t have asked for anything to be done differently. Wes was great. Thank you.
Was recommended by a friend. They came out, diagnosed faulty gas cooker and returned once the part was in stock to repair. Would happily recommend and use again.
Alec came and fixed our washing machine machine under warranty from Hotpoint.He very good a credit to your company.Would have no hesitation in recommending you.
Really pleased. Engineer came on time and fixed the issue within 15 minutes. Really professional. Would highly recommend!!
Wayne was delightful. Very polite & talkative . His professionalism showed immediately. The problem was soon resolved. Thank you for such outstanding customer service Sean
Prompt reply to my enquiry. The diagnosis and repairs were carried out quickly and efficiently. I would recommend this company.
Jordan came today to repair my Smeg fridge-freezer. He arrived on time and quickly diagnosed the problem. He was very polite and professional and cleaned up the small amount of water that came out of the freezer. It's all working perfectly now. Thanks to Jordan and Liz in the office at EGC. 100% recommend this family run business for prompt service at a reasonable cost !!
Brilliant service by ECG. Went out of their way to complete a job that was past over to them from hotpoint. The engineer was very polite and helpful. Would 100% recommend them and would definitely use them for other repairs.
Speedy response to my appliance breakdown. Fixed labour cost, friendly and competent engineers. My oven is working again, time for cake!
Highly recommend this company, all the staff & Richard the engineer very helpful, we have already recommended them to a friend.
Very speedy and efficient. Would recommend and use again.
Very professional efficient and polite service
Arrived on time Very friendly Found and fixed problem
Repaired our washing machine, amazing service 👍
They arrived on time and repaired my cooker within 10 minutes
Lloyd is always very punctual, friendly and efficient.
Quick efficient service. Repaired my range in no time at all, thank you Wes, will recommend.....
Wayne the engineer was polite and professional, turning up on time and keeping us informed
Professional, helpful and on time. Very pleased with their work and will happily use them again.
Kept me informed of arrival time, friendly engineer who fixed my machine efficiently.
A very good job:- Promptly, expertly and politely carried out. Thanks.
Excellent service, explained issues, how it was fixed and addressed any tidying up too!
The most helpful and obliging young man. A delight to have here repairing my fridge/freezer. Would use again!!
Mike the engineer's punctuality, friendliness, and professionalism were commendable.
Excellent service on time engineer very polite
Brilliant guy ( Wayne ) Top man. Knew exactly what he was about! Very professional. On time & very positive.
The receptionists were helpfully, caring and brilliant. The engineer, Lee, was superb.
The engineer was polite and explained everything in detail what he was doing in respect to repairing my washer/ dryer
The gentleman were polite friendly and courteous. My oven was fixed quickly. Very happy with the service
Where we work
Find your village
We cover the Caerphilly basin, the Rhymney Valley and Islwyn and the Sirhowy Valley. Type your village or town to see if it is on our list, or look through the three valleys below.
Caerphilly and the basin
CF83
- Caerphilly town centre
- Castle Park
- Lansbury Park
- Trecenydd
- Energlyn
- Pwllypant
- Llanbradach
- Penyrheol
- Abertridwr
- Senghenydd
- Machen
- Bedwas
- Trethomas
- Rudry
- Van
- Draethen
- Waterloo
- Cefn Mably
Rhymney Valley
CF81, CF82, CF46
- Ystrad Mynach
- Hengoed
- Gelligaer
- Cefn Hengoed
- Maesycwmmer
- Tir-y-berth
- Bargoed
- Aberbargoed
- Gilfach
- Deri
- Fochriw
- Treharris
- Nelson
Islwyn and the Sirhowy Valley
NP11, NP12
- Blackwood
- Pontllanfraith
- Oakdale
- Penmaen
- Cefn Fforest
- Argoed
- Markham
- Hollybush
- Newbridge
- Pontymister
- Risca
- Crosskeys
- Crumlin
- Cwmcarn
- Abercarn
- Ynysddu
- Wattsville
- Cwmfelinfach
| Postcode | Places |
|---|---|
| CF83 | Caerphilly, Castle Park, Lansbury Park, Trecenydd, Energlyn, Llanbradach, Abertridwr, Senghenydd, Machen, Bedwas, Trethomas and Rudry |
| CF82 | Ystrad Mynach, Hengoed, Gelligaer, Cefn Hengoed, Maesycwmmer and Tir-y-berth |
| CF81 | Bargoed, Aberbargoed, Gilfach, Deri and Fochriw |
| CF46 | Treharris and Nelson |
| NP12 | Blackwood, Pontllanfraith, Oakdale, Penmaen, Cefn Fforest, Argoed, Markham and Hollybush |
| NP11 | Newbridge, Pontymister, Risca, Crosskeys, Crumlin, Cwmcarn, Abercarn, Ynysddu, Wattsville and Cwmfelinfach |
| CF37, CF15 | Pontypridd, Taffs Well and the villages around them |
| CF3, CF14, CF23, CF24 | Rhiwbina, Llanishen, Lisvane, Cyncoed, Pontprennau, Roath and St Mellons, on the northern and eastern edge of the capital |
Not sure we reach you? Ring us on 029 2088 5355, or see every area we cover.
Official partners and authorised agents
Approved to repair the brands you own
We are official partners and authorised service agents for Samsung, Whirlpool, Indesit, Hotpoint, Beko, Smeg, Rangemaster, Hoover, Haier and Candy. We also work with Domestic & General, and we repair every other major make too.
See every brand we repair → Domestic & General customer? Raise your warranty claim direct with us →
Our team
Our own engineers, working out of Caerphilly
Every repair is done by an engineer we employ, trained by us and by the manufacturers, and checked by the DBS. They set off from our head office in Caerphilly Business Park and our vans are out across the basin and both valleys.
Repair advice
Before you call us: advice from the engineers
Straightforward guides to the faults we are called out for most, and what is safe to try first.
Gas Hob Won't Light or Keeps Clicking: Causes and What to Do
Gas hob clicking but not lighting? Usually it is a damp or dirty burner cap. Here are the safe checks and the faults that need an engineer.
Read the advice →
Tumble Dryer Not Heating or Taking Too Long to Dry? Causes and Fixes
Dryer not heating or taking forever? Start with the filter, vents and load, then see which faults need an engineer.
Read the advice →
The Hidden Dangers of DIY Appliance Repair
Gas, mains electricity and water make some appliance jobs risky. What you can safely check yourself, and what to leave to an engineer.
Read the advice →Questions
Appliance repair in Caerphilly: your questions
Cannot see your question? Ring us on 029 2088 5355 and we will help.
Do you cover my village?
Probably, yes. We cover Caerphilly and the basin (CF83), the Rhymney Valley (CF81 and CF82, including Bargoed, Ystrad Mynach and Hengoed), and Islwyn and the Sirhowy Valley (NP11 and NP12, including Blackwood, Risca and Newbridge), as well as the rest of the CF and NP postcode areas. Type your village into the finder on this page, or call us.
How much does an appliance repair in Caerphilly cost?
Repairs start from £70 + VAT. The final price depends on the appliance, the make and the fault. Tell us what has gone wrong and we will quote before we book anything.
How soon can an engineer come?
Yes, where we can: same-day and next-day visits are offered, depending on how busy the engineers are. Phone us and we will give you the earliest visit we can manage.
Where is your office?
Our head office is in Caerphilly Business Park, Caerphilly CF83 3GS. It is an office, not a shop, because our engineers come to you. Call 029 2088 5355 and we will arrange a visit.
I live up a steep hill or on a narrow street. Is that a problem?
Not at all, but it helps us if you say so when you book. Steep roads, narrow lanes and tight parking are all things our engineer can plan for.
I have a Domestic & General plan. Can I claim through you?
Yes. If you have a Domestic & General plan, raise the claim with us direct. Our team does it on your behalf and our own engineer carries out the repair. Phone 029 2088 5355 or send your plan details through the booking form.
Which brands do you repair?
We are official partners and authorised service agents for Samsung, Whirlpool, Indesit, Hotpoint, Beko, Smeg, Rangemaster, Hoover, Haier and Candy. We repair the other major makes as well, including AEG, Bosch, LG, Miele, Siemens and Zanussi.
Is the repair guaranteed?
Yes. Every repair we complete is guaranteed for 90 days.
Are your engineers Gas Safe registered?
Yes. Electrical & Gas Care is Gas Safe registered, number 596103. Our engineers are our own employees, DBS checked, and trained in-house and by the manufacturers.
Is it worth repairing my appliance, or should I replace it?
That depends on its age, the make and what has failed. Ask us for a quote first, then set it against the price of a new one.
Book a repair
Tell us what's wrong
Send the details and we'll come back to you with a quote and a visit time. For the fastest answer, call.
Phone lines open: Mon–Thu 8:30am–4:30pm, Fri 9:00am–4:30pm
Electrical & Gas Care Ltd, 5a Penty Newydd, Caerphilly Business Park, CF83 3GS