Privacy policy

Who we are

This website is run by Electrical & Gas Care Ltd, company number 10464815, registered at 5a Penty Newydd, Caerphilly Business Park, CF83 3GS. We are the controller of the personal information you give us through this website. You can contact us on 029 2088 5355, by writing to the address above, or through the form on our contact page.

What we collect

When you send an enquiry or booking request through our form, we collect the details you type in: your name, telephone number, email address, postcode and (if you give it) address, the appliance, its make and model, and a description of the fault. We also record the page the form was sent from.

If you phone us or send us a message, we keep the details you give us so that we can arrange and carry out your repair.

Why we use it

• To reply to your enquiry, give you a quote and arrange a visit (this is needed to take steps at your request before a contract).
• To carry out and invoice the repair, and honour our 90-day guarantee (to perform our contract with you).
• To keep records our business and tax obligations require (legal obligation).
• To prevent spam and misuse of the form (our legitimate interest in keeping our website secure).

Who we share it with

We do not sell your information. We use service providers to run the website and handle enquiries: our website host (Cloudflare) and the email delivery service that passes your enquiry to our office. They process your information on our behalf, only for that purpose. If you hold an extended warranty plan and ask us to raise a claim, we share the details needed with your warranty provider.

Cookies and tracking

This website does not use advertising cookies and does not track you across other sites. The website host may use technical logs for security and to keep the site running. If we add website analytics in future, we will update this page and ask for your consent where the law requires it.

Our pages link to other sites, such as the Which? Trusted Traders directory. Those sites have their own privacy policies.

How long we keep it

We keep enquiry and job records for as long as we need them to handle your repair and guarantee, and for the period our accounting and legal obligations require. After that we delete them or anonymise them.

Your rights

You can ask us for a copy of the personal information we hold about you, ask us to correct it, ask us to delete it where we no longer need it, object to how we use it and, where we rely on consent, withdraw it. To do any of these, contact us using the details above.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner's Office at ico.org.uk. We would like the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.